FAQs


 Do you offer worldwide shipping?

Yes, we provide worldwide shipping for our knife sharpening products. Regardless of your location, we strive to deliver our products to your doorstep.

What are the shipping costs?

Shipping costs may vary depending on the destination and the shipping method chosen. You can view the specific shipping charges during the checkout process before finalising your order.

 

How long does shipping take?

The shipping duration depends on your location. Typically, orders 5-10 days, while international orders might take longer due to customs and international shipping. We provide estimated delivery times during the checkout process for your convenience.


Do you provide tracking information for orders?

Yes, we offer order tracking for all shipments. Once your order is dispatched, you'll receive an email containing tracking details. You can monitor the progress of your shipment through our provided tracking service.


Can I change my shipping address after placing the order?

We aim to process orders swiftly, but if you need to update your shipping address, please contact our customer support team as soon as possible. Changes can only be accommodated before the order is shipped.

 

What if my order is lost or damaged during shipping?


If your order is lost or arrives damaged, please reach out to our customer service team immediately. We'll work with you to resolve the issue and ensure a satisfactory outcome, either through a replacement or a refund.


 Are there any customs or import duties for international orders?

Customs or import duties may apply depending on the regulations of the destination country. Customers are responsible for any additional charges related to customs clearance. Please check with your local customs office for relevant information.

 Can I expedite shipping for an additional cost?

Yes, expedited shipping options are available for select regions. During the checkout process, you can choose faster shipping methods for an additional cost.

If you have any further queries regarding shipping or any other concerns, feel free to contact our customer support team. We are committed to providing excellent service and assistance to ensure a smooth shopping experience for our valued customers.